Updates on our response to COVID-19

Last updated: May 04, 2020

At Chimera Vacations, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever.

Please refer to this page to learn more about our updated policies and procedures so you feel 100% supported.

Guest reservations

Changing an upcoming trip.

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.

In response to changing marketplace conditions, Chimera Vacations is committed to ensuring our customers experience flexibility during these challenging times. We’re offering simple, flexible change policies.

If you need to modify your trip, your quickest option is to do so online and receive 100% of the cost as a Future Stay Credit. You can claim your credit in less than a minute and use it at any Chimera Vacations rental when you're ready to travel.

Please email reservations@chimeravacations.com with your name, Booking ID # and current dates of stay to request the stay credit. Your Stay Credit Voucher will be entered into our system and you may re-use the same Booking ID to located your Stay Credit.

Cancelled trips prior to March 31, 2020.

If your future stay was cancelled and offered a refund, prior to March 31, 2020, rental payments (less the booking fee) will be refunded onto the same credit card used 

Reservation refunds of any kind (e.g., cash or credit voucher) may take up to 180 days from the date of cancellation to be processed. The form and timing of refund may be subject to on-site property management finance department and applicable laws where each accommodation is located.

For all Chimera Vacations International accommodations world-wide, we are implementing the following policies:

  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes 2-weeks prior to arrival,* as long as the change or cancellation is made by June 10, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed for Future Stay Credit up to 2-weeks before your scheduled arrival date. Please note that changes to the reservation will be subject to: *if property is temporarily suspending operations and will unfortunately be unable to honor your reservation, availability and any rate differences.

Travel advisories
Please note the following travel advisories and other regulations in Alaska, Idaho, Montana, New Mexico, Texas, and Vermont, as well as San Bernardino County, California, and Moab, Utah:

  • Until further notice, travelers entering Alaska or Montana from out of state must self-quarantine for 14 days or for the duration of their stay, whichever is shorter.
  • Travelers arriving in Idaho from another country, or from an area outside Idaho with substantial community spread or case rates higher than Idaho's, are strongly encouraged to self-quarantine for 14 days or for the duration of their stay.
  • From May 16–30, our properties in New Mexico are unable to host guests from out of state.
  • Travelers arriving in Texas as their final destination through an airport, from a point of origin or point of last departure in certain states and cities (California, Connecticut, New York, New Jersey, and Washington, as well as Atlanta, Chicago, Detroit, and Miami), must self-quarantine for 14 days or for the duration of their stay, whichever is shorter.
  • Travelers from out of state must self-quarantine for 14 days outside the state before an overnight stay in Vermont.
  • Each short-term rental unit in San Bernardino County may be occupied only by members of the same immediate household. Parties and gatherings of people from separate households are prohibited.
  • All pools and hot tubs at our properties in Moab, Utah, will be unavailable for guest use through May 25. This date is subject to change as regulations require. 

Booking conditions: As travelers know the risks of covid prior to booking: For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. If you do not book a flexible rate, you will not be entitled to a refund.

Our Commitment to Cleanliness:

Global Cleanliness Council

Our properties recently announced the creation of the Global Cleanliness Council – consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations. Together, the council members will work to develop a new generation of global hospitality cleanliness standards, norms and behaviors for Chimera Vacations’ more than 800 properties around the globe. The new standards will be designed to minimize risk and enhance safety for the company’s guests and the people worldwide who wear the Chimera Vacations name badge.

New Cleaning Technologies

While Chimera's council develops its work, the company has initiated plans to roll out enhanced technologies at its properties over the next few months, including electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes.

In its everyday cleaning, each property will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization to treat known pathogens.

Cleaning Regimen Changes

When guests check into their accommodations over the next few months, they will notice a number of additions to the regimen designed to set an even higher standard of cleanliness for the hotels. Specific areas of focus include:

  • Surface Areas: In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest accommodations, added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests’ personal use.
  • Guest Contact: To help alleviate the risk of COVID-19 transmission through person-to-person contact, properties will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The company is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. You’ll see more hand sanitizing stations around – near the entrances and front desks, elevator banks and fitness and meeting spaces.
    In addition, in several properties, guests can choose to use their phones to check in, access their rooms, make special requests and order room service that will be specially packaged and delivered right to the door without contact. These “touchless” services can all be done quickly via the respective property's mobile app.
  • Food Safety: Food handlers and supervisors are trained on safe food preparation and service practices. The company’s food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Chimera Vacations properties are also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.

Here for you

Our thoughts are with you during this time, and we want to do our best to support you. Please understand due to the state's order to close non-essential businesses, our Concierge and Finance Department is closed until further notice. Our Reservations Team is prepared to answer your questions and can be reached at reservations@chimeravacations.com. We advise you to email rather than calling.

We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.

If you own a vacation rental managed by Chimera Vacations, please visit our homeowner's resource page. Log into your Member's Profile.