Updates on our response to COVID-19
Last updated: May 04, 2020
At Chimera Vacations, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever.
Please refer to this page to learn more about our updated policies and procedures so you feel 100% supported.
While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.
In response to changing marketplace conditions, Chimera Vacations is committed to ensuring our customers experience flexibility during these challenging times. We’re offering simple, flexible change policies.
If you need to modify your trip, your quickest option is to do so online and receive 100% of the cost as a Future Stay Credit. You can claim your credit in less than a minute and use it at any Chimera Vacations rental when you're ready to travel.
Please email email@example.com with your name, Booking ID # and current dates of stay to request the stay credit. Your Stay Credit Voucher will be entered into our system and you may re-use the same Booking ID to located your Stay Credit.
If your future stay was cancelled and offered a refund, prior to March 31, 2020, rental payments (less the booking fee) will be refunded onto the same credit card used
Reservation refunds of any kind (e.g., cash or credit voucher) may take up to 180 days from the date of cancellation to be processed. The form and timing of refund may be subject to on-site property management finance department and applicable laws where each accommodation is located.
For all Chimera Vacations International accommodations world-wide, we are implementing the following policies:
Please note the following travel advisories and other regulations in Alaska, Idaho, Montana, New Mexico, Texas, and Vermont, as well as San Bernardino County, California, and Moab, Utah:
Booking conditions: As travelers know the risks of covid prior to booking: For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. If you do not book a flexible rate, you will not be entitled to a refund.
Global Cleanliness Council
Our properties recently announced the creation of the Global Cleanliness Council – consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations. Together, the council members will work to develop a new generation of global hospitality cleanliness standards, norms and behaviors for Chimera Vacations’ more than 800 properties around the globe. The new standards will be designed to minimize risk and enhance safety for the company’s guests and the people worldwide who wear the Chimera Vacations name badge.
New Cleaning Technologies
While Chimera's council develops its work, the company has initiated plans to roll out enhanced technologies at its properties over the next few months, including electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes.
In its everyday cleaning, each property will also be using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization to treat known pathogens.
Cleaning Regimen Changes
When guests check into their accommodations over the next few months, they will notice a number of additions to the regimen designed to set an even higher standard of cleanliness for the hotels. Specific areas of focus include:
Our thoughts are with you during this time, and we want to do our best to support you. Please understand due to the state's order to close non-essential businesses, our Concierge and Finance Department is closed until further notice. Our Reservations Team is prepared to answer your questions and can be reached at firstname.lastname@example.org. We advise you to email rather than calling.
We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.
If you own a vacation rental managed by Chimera Vacations, please visit our homeowner's resource page. Log into your Member's Profile.